Thank you for using our Parent Portal! In effort to communicate better with our customers, our Parent Portal is the place to find the latest information about school closures, Baby & Me and Rookie Swim Team start dates, etc. Our current policies on vacations, makeups, school closures, tuition and cancellations is below:
About Vacations: Your instructor is in the water for their regular scheduled lessons every week. If you take a vacation, we need 2-weeks’ notice to receive up to 1 week of makeups. We cannot offer makeups for more than 1 week of lessons per child, per year.
About Makeup Lessons: We cannot offer makeups for same day call outs. We will offer 1 makeup per month/per child, giving you 12 makeups per year. They are not accrueable.
As for school closures, Swim Otters will reschedule lessons in the event of inclement weather, pool maintenance and holidays (New Year’s Day, Good Friday at noon, Easter Sunday, Memorial Day, 4th of July, Labor Day, Halloween at noon, Thanksgiving Day, Christmas Eve at noon, Christmas Day and New Year’s Eve at noon).
About Tuition: All tuition is non-refundable.
About Cancellations: We accept one (1) month written cancellations on the 1st of every month. An email must be sent to Info@swimotters.com. If you are late, you will be charged a cancellation fee equal to one month’s swim lessons. If you cannot attend your last month of swim lessons for any reason, lessons will be forfeited and not made up.
We appreciate our patrons and it’s our goal to provide the very best customer service available.
Swim Otters Management Team
I want to…
- Request a Makeup Lesson Online
- Read Swim Otters News
- Find out about Swim Otters Specialty Store
- Read Frequently Asked Questions (FAQ)
- Find Class Locations
- Read Parent Handbook
Infant Swimming Resources in Denver Colorado
Use these links to help you find a variety of infant swimming resources for parents in the Denver area. Also find swimming safety links and more information on safe children swimming lessons listed below.
If you have any questions on swimming resources or would like to register with Swim Otters Swim School, please do not hesitate to Contact Us.
New to Swim Otters? Schedule a Tour online to visit our facility.
National Drowning Prevention Alliance
The premier resource in the prevention of drowning and catalyst in preventing drowning among children.
United States Swim School Association
(USSSA) an association of quality swim schools devoted to aquatic education for lifelong safety, fun and health.
Broomfield Pediatrics & Internal Medicine
An advocate of Swim Otters Swim School and pediatric drowning prevention.
Mothers For Water Safety Coalition (MFWSC)
A non-profit organization designed to promote water safety and protect America’s children against drowning and water related accidents.