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Understanding Yelp Reviews

Yelp is NOT what we think it is! Yelp has a computer software program that decides if your review is credible or not and it also changes its level of importance.

So if you are looking for an overall Yelp review on a company, it is NOT an accurate account at all. Instead Yelp decides whether or not your review has credibility (even though its an honest review) and they put it into a place where you cannot see your review.  On the Yelp company page, check at the bottom of the reviews, you will see a light gray printed line that says “other reviews that are not recommended”. Over the past 3 months, Swim Otters has received 14 – “5 Star” reviews, and each time the Yelp software sent it to this area. Fair? Not

Countless businesses have tried to sue Yelp because at all. this site is unfair. Not only to business owners, but to consumers! Swim Otters believes that Yelp members should be able to “star” their reviews and it should go up on Yelp as a running log – good, bad as they come. We take pride in our business and want to take care of our customers. Sure, we have policies and procedures to follow, but that is the sign of a well run business! Kathy has an open door policy with customers and is super sweet. She goes out of her way to help where she can to make your experience wonderful!

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Swim Otters has the finest water filtration system in the industry. The process eradicates all waterborne pathogens so that very little chlorine is used. Chemicals are controlled by automatic doses. The water is always crystal clear and 90 degrees!

We have an awesome parent area with comfortable furniture, a snack counter, large family dressing rooms and bathrooms. Cubbies with toys and books keep kids busy while waiting for their lesson. The place is immaculate!

Did you know?

FACT: Swimming is the BEST physical exercise as it uses every muscle in the body. Swimming requires a child to “think” about what they are doing and to use real skills to complete their swim. Children who swim year ‘round are more self-disciplined, have the confidence to succeed. From consistent goal setting, learning and achieving, they rate high in self-respect.

FACT: Babies who are introduced to the water environment under 1 year of age, enhance their motor skill development, circulation system and lung capacity. Swimming has been proven to build the immune system and keep kids healthy.


Not only can our daughters swim and float, but they can really hold their breath underwater and float! Our girls know what to do when they’re in the water!! Swim Otters teaches them (and us) real skills. We love it!
Amy and JulieSwim Otters Proud Parents